Frequently Asked Questions
Everything you need to know about your Gelin Diamond purchase.
Are your diamonds ethically sourced?
Yes, at Gelin Diamond, we only use conflict-free diamonds sourced from suppliers who follow the Kimberley Process. Every piece is crafted with ethical responsibility and environmental sustainability in mind.
What materials do you use in your jewelry?
We specialize in 14k solid gold and genuine diamonds. Our gold is never plated or filled, ensuring that your jewelry maintains its luster and value for a lifetime without tarnishing.
How long does shipping take?
We offer free standard shipping on all orders. Typically, orders are processed within 1-2 business days, and delivery takes between 3 to 5 business days depending on your location.
What is your return policy?
We want you to love your jewelry. If you are not completely satisfied, you can return your item in its original condition within 30 days of delivery for a full refund or exchange.
Do you offer a warranty on your products?
Every Gelin Diamond piece comes with a Certificate of Authenticity and a lifetime warranty against manufacturing defects. We stand behind the quality and craftsmanship of our fine jewelry.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to see real-time updates.